FAQ
At the bottom of the page you will find more detailed FAQs linked to the house's construction and technology, economics and finance as well as the process from idea to finished culture house.
Where can I find information about what is happening in the house?
On our events page, we have collected everything that you as a visitor can experience in the house.
Feel free to ask our hosts for help if you have questions about the contents of the house.
You will also find all our events, opening hours and more in the SARA app, which you can download from the App Store or Google Play.
Where do I buy tickets for events in Sara kulturhus?
Tickets for all our events are sold online via the organizer's official booking page. Tickets for most of our events can also be purchased at Skellefteå Tourist Center, Trädgårdsgatan 7, tel. +46 910-45 25 10.
Where do I buy gift cards for the events at Sara kulturhus?
Gift cards for all events at the house can be purchased here.
Where are the bookable wheelchair-accessible seats at Sara kulturhus?
-
Stage 1 has six wheelchair-accessible seats in row 22: seats 710, 711, 712 (B2) and 719, 720, 721 (A2). All wheelchair-accessible seats are most easily reached via the north entrance and the elevator at stairwell B.
-
Stage 2 has two wheelchair-accessible seats, located at each end of row 1.
These seats are most easily accessed via the north entrance and the entrance to Stage 2.
A companion ticket is included with the wheelchair-accessible seat. Please note that companions will be seated on a regular chair positioned diagonally behind the wheelchair space. Wheelchair-accessible seats are strictly reserved for wheelchair users. If misused, the ticket will be deemed invalid on-site, and entry to the event will be denied. Refunds will not be issued for incorrect purchases.
I have questions about Sara kulturhus' ticket purchase terms – where can I find information?
Many answers regarding your purchase can be found here.
If you have any further questions, you are always welcome to contact us via email at biljettinformation@sarakulturhus.se.
Where can I find my tickets if I purchased them online and chose e-tickets as the delivery method
Check your inbox (including the spam folder) for your tickets. You can also log in to "My Pages" on ticketmaster.se or download the Ticketmaster app.
Why do some events at Sara kulturhus have an age restriction?
Most of our events are open to all ages, and we adjust the sound level to a maximum of 97 decibels. Occasionally, we recommend an age limit if the content is better suited for a specific age group—this serves as a guideline to ensure the best possible experience for our visitors.
If an event has a fixed age restriction, it will be clearly stated in the event description.
For events with a strict age limit, a valid ID is required.
What type of ID or proof do I need to bring to an age-restricted concert at Sara kulturhus?
Accepted forms of identification include a driver’s license, ID card, passport, or digital identification. You can also print a personal identity certificate from the Swedish Tax Agency’s website and bring it with you.
If you do not have a valid ID, our security staff have the right to deny you entry to the concert.
Can I bring a dog?
Assistance dogs are the only dogs allowed at Sara kulturhus.
Can I use my scooter, roller skates or hoverboard in the Sara cultural center?
No, none of these things are allowed to be used inside Sara cultural center.
Smoking
Sara kulturhus is a non-smoking house which also includes all our terraces and the area adjacent to our entrances. This also applies to e-cigarettes.
How can I pay?
Sara kulturhus, The Wood Hotel and Stadsbiblioteket are cash-free activities. Instead of cash, you use a debit or credit card with us.
How do I get to Sara kulturhus?
Here you will find information on how you can travel to us.
Where can I find parking spaces near Sara kulturhus?
Here you will find car parks near us.
Where can I find the restaurants in the house?
On the entrance level is Paolo´s café och restaurant. On the 4th floor you will find the a la carte restaurant Mandel. Up on the 19th floor is the Miss Voon restarurant.
Your packed lunch is not allowed to eat inside the house.
Can I eat my own food and drink in Sara kulturhus?
Smaller snacks and drinks can be consumed in Kulturtrappan, for larger meals we refer to the house's restaurants.
Food and drink are forbidden to consume in all our stages. Exceptions are made on the Trappscenen at events where food and drink are part of the experience.
Your packed lunch is not allowed to eat inside the house.
Where can I find a toilet with a changing table?
At the toilets next to Trappscenen there is a toilet with changing table. This toilet is also accessible.
Where can I find accessible toilets?
In the places in the house where there are toilets, you will also find accessible toilets.
Where can I hang my jacket?
Adjacent to Trappscenen is an unguarded wardrobe.
Is there Wi-Fi in the house?
Yes, the whole building has free Wi-Fi and in the Cultural staircase you will find outlets where you can charge your phone / tablet.
Our hosts will help you in the house. Feel free to contact one of them if you have questions about anything, want to give us tips or leave your comments.