Privacy policy web

This privacy policy describes Sara kulturhus’ handling of personal data and applies when customers use Sara kulturhus’ services or are otherwise in contact with us.

Purpose of processing personal data
The legal basis for processing personal data is the agreement entered into when purchasing tickets from us. When you purchase a ticket, you become our customer. The personal data you provide via Ticketmaster when making a ticket purchase is registered with us and used for administration and ongoing information regarding your order, as well as marketing of upcoming events.

How Sara kulturhus collects personal data
The personal data we collect is only that which you choose to share with us. We always apply current privacy legislation in all processing of personal data.

Why Sara kulturhus processes personal data
Personal data may be used for the following purposes:

To fulfill our obligations to you.
To provide excellent service and well-functioning, efficient, and simple services.
To handle and administer your inquiries, feedback, or complaints received by Sara kulturhus.
To conduct market analysis, compile statistics, and evaluate, develop, and inform about services and products, thereby improving our offerings for you as a customer.
To conduct voluntary market research that allows you to influence our services and offers.
For your participation in competitions.
To send marketing offers and campaigns from Sara kulturhus.

Booking
We store contact details and personal data in a customer register to facilitate communication during bookings. Invoice data for ticket purchases is saved in accordance with applicable accounting rules.

Sharing personal data
We may share personal data with partners or third parties to manage ticket purchases, develop, and improve services. Examples include external organizers. With your consent, we may also share your data with third parties, such as external organizers, for communication and marketing related to their events.

When you apply for a job, submit an employment inquiry, or wish to be contacted by us, your personal data is used solely for the purpose for which it was provided.

Transfer of personal data to third countries
Personal data is not routinely shared with companies in countries outside the EU or EEA. In certain situations, data may be transferred to and processed in countries outside the EU/EEA by a supplier or subcontractor. In such cases, a specific investigation is always conducted to ensure legal compliance.

Recruitment
Personal data provided in connection with job applications or employment inquiries is stored and managed in accordance with the regulations of the Archives Act.

How long is personal data stored?
Sara kulturhus retains personal data for 36 months after the latest ticket purchase or newsletter subscription. Data is stored for our obligations and in compliance with applicable legislation on document retention and is then deleted or anonymized.

Data controller
Sara kulturhus is the data controller for personal data processing and ensures the security and integrity of personal data. The data controller is Skellefteå kulturhus AB, organization number 559146-5843. If you have questions about how we handle your personal data, please contact us at marknad@sarakulturhus.se.

The Data Protection Officer for all operations within Skellefteå Municipality is Jenny Forsell. To contact the Data Protection Officer, you can reach out to the municipal customer service or email dataskyddsombud@skelleftea.se.

Right to request information
If your personal data is registered with us, you have several rights under the General Data Protection Regulation (GDPR). You have the right to access the data we hold about you. You have the right to request correction of incorrect data.

You also have the right, upon request, to receive information about which personal data Sara kulturhus processes about you. Send a signed request by mail (not email). You will need to verify your identity to ensure the request is legitimate. Contact information is available on our website.

Concerns about our handling?
If you believe our handling of your personal data is incorrect and wish to lodge a complaint, you can contact the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten), the supervisory authority in this area.

Updates to this privacy policy
Sara kulturhus continually works on security and privacy issues, and this policy is updated regularly. A new version becomes effective when made available on the website.

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Cookies

The Sara kulturhus website uses small text files, called cookies, to facilitate navigation for visitors. We use cookies to collect user statistics and improve the experience. For example, it may involve saving the user’s choices on our website. Cookies may be stored for up to six months.

If you do not wish to accept cookies, you can configure your browser to automatically reject cookies or notify you when a website contains cookies. Stored cookies can be deleted via your browser settings.

Necessary cookies
Certain necessary cookies are saved to enable the website to function, such as session cookies and cookie preferences.

Statistical cookies
These cookies are used by Google Analytics to track website traffic.

Marketing cookies
Cookies are used to track visitors across different websites. The purpose is to display ads that are relevant and engaging for the individual user, thereby making them more useful for publishers and third-party advertisers.

Certain anonymized data may be shared with third-party services such as Google Ads to measure conversions and analyze visitor behavior. This sharing only occurs if you consent to it.

This page was last updated on April 10, 2025.